Fit4U App Support
Welcome to the official support page for the Fit4U mobile app.
If you’re experiencing any issues or have any questions about the app, we’re here to help.
Getting Started
The Fit4U app allows members to:
- Manage your Fit4U membership
- Book football sessions
- View fixtures, results and league tables
- Manage your wallet balance
- Pay for memberships and sessions
- View your profile and club information
If you’re unable to sign in, please ensure you’re using the email address registered with your Fit4U membership.
Frequently Asked Questions
I can’t log in
Please check that:
- You are using the correct email address and password.
- Your internet connection is working.
- Your Fit4U membership account has been activated.
If you’ve forgotten your password, use the password reset option within the app.
My payment didn’t go through
Payments are securely processed by our payment provider.
If a payment appears to have failed or your wallet balance hasn’t updated, please contact us with the following information:
- Your name
- Date and time of the payment
- Amount paid
- Any error message shown
My wallet balance looks incorrect
If you believe your wallet balance is incorrect, please contact our support team and we’ll investigate your account.
I found a bug
We’re always improving the Fit4U app.
If you discover a bug or something isn’t working correctly, please let us know by providing:
- Your device model
- Whether you’re using Android or iPhone
- The version of the app (if known)
- A description of the problem
- Screenshots (if possible)
Suggestions and Feedback
We welcome suggestions for improving the Fit4U app.
If you have an idea for a new feature or an improvement, we’d love to hear from you.
Contact Support
For all support enquiries, please contact:
Email: help@fit4urotherham.org.uk
We aim to respond to all enquiries as quickly as possible.
Account Deletion
If you wish to request deletion of your Fit4U account and associated personal data, please email:
Please include the email address associated with your account.
Further information is available on our App Account Deletion page.