Effective Date: 20 July 2026

Fit4U Rotherham (“Fit4U”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store and protect your information when you use:

The Fit4U website
The Fit4U mobile application (iOS and Android)
Any services provided through the website or mobile application

By using our website or app, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Fit4U provides health, wellbeing and fitness services designed to support individuals in improving their health and lifestyle.

If you have any questions regarding this Privacy Policy, please contact us:

Email: help@fit4urotherham.org.uk

Information We Collect

Depending on how you use our website or app, we may collect the following information.

Information You Provide

When you register or use the Fit4U app, you may provide:

Name
Email address
Telephone number
Date of birth
Password (stored securely in encrypted form where applicable)
Emergency contact information (if applicable)
Health and wellbeing information that you choose to provide
Information submitted through contact forms or enquiries

Information Collected Automatically

When using the website or app, we may automatically collect information such as:

Device type
Operating system
Browser type
App version
IP address
Crash reports
Diagnostic information
Anonymous usage statistics

This information helps us improve the reliability, security and performance of our services.

How We Use Your Information

We use your information to:

Create and manage your account
Allow you to sign in securely
Deliver Fit4U services
Manage classes, activities and appointments
Provide customer support
Improve the website and app
Monitor system security
Respond to enquiries
Meet legal and regulatory obligations

We will never sell your personal information.

Health Information

Where you choose to provide health or wellbeing information, it is used only for delivering Fit4U services and supporting your participation in activities.

We treat this information with additional care and only process it where appropriate and lawful.

Cookies

Our website may use cookies to:

Remember preferences
Improve website performance
Analyse website usage
Maintain security

You can manage cookies through your browser settings.

Analytics

We may use analytics services to understand how our website and app are used.

Analytics data is used to improve our services and is generally collected in an aggregated or anonymised form where possible.

Notifications

The Fit4U app may send notifications relating to:

Class reminders
Appointment updates
Important service announcements

You can disable notifications at any time through your device settings.

Data Sharing

We only share information where necessary.

This may include:

Trusted service providers who help operate our systems
Technology providers supporting the website or app
Legal or regulatory authorities where required by law

We do not sell your personal data to third parties.

Data Security

We use appropriate technical and organisational measures to protect your information, including:

Secure servers
Encryption where appropriate
Access controls
Authentication
Regular security updates

Although we take reasonable steps to protect your information, no internet transmission can ever be guaranteed to be completely secure.

How Long We Keep Information

We retain your information only for as long as necessary to:

Provide Fit4U services
Meet legal obligations
Resolve disputes
Maintain security
Comply with safeguarding requirements

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your account
Restrict certain processing
Object to certain uses of your data
Request a copy of your personal information

To exercise any of these rights, please contact:

help@fit4urotherham.org.uk

Account Deletion

You may request deletion of your Fit4U account at any time.

Please email:

help@fit4urotherham.org.uk

For more information, please see our App Account Deletion page.

Please note that some information may need to be retained where required for legal, safeguarding or regulatory purposes.

Children’s Privacy

The Fit4U website and app are not intended for children to use independently without appropriate consent where required.

Where services involve younger participants, information is handled in accordance with applicable safeguarding and data protection requirements.

Third-Party Links

Our website or app may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any significant changes will be published on this page, and where appropriate, communicated through the Fit4U app or website.

The latest version will always be available here.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Fit4U Rotherham